Terms of Service
Last updated: 3 November 2026
Before you start
These terms are the agreement between you and us for using Brabo. By creating an account or using Brabo, you accept them. Our Privacy Policy explains how we use personal data.
1. About us
1.1Brabo is run by Brabo Group Ltd ("we", "us", "our"), a private company limited by shares, registered in England and Wales under company number 17558873, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom.
1.2Brabo is a private platform for training and evaluating volunteer moderators. It is available at brabo.team and trialportal.org and in the Brabo desktop and mobile apps.
1.3You can contact us at owlbert@brabo.team or by post to our registered office. We reply within 14 days.
2. Definitions
2.1In these terms:
"Brabo" means the platform in clause 1.2, including its websites, apps and everything available through them.
"Recruit" means a person in moderator training on Brabo.
"Staff" means people with a staff role on Brabo, such as trainers, administrators, moderators and Night Watch members.
"Training" means a Recruit's moderator training on Brabo.
"Your Content" means anything you submit through Brabo, including messages, answers, ban requests and evidence such as screenshots and videos.
"Lantern" means a Staff member who pays towards Brabo's running costs under section 13.
2.2Headings are for convenience only. "Including" and "for example" do not limit the words before them. A reference to a law includes that law as amended or replaced.
3. Who can use Brabo
3.1You can use Brabo only if you are at least 18 years old and have been invited or otherwise authorised to take part.
3.2You are responsible for making sure that taking part is lawful where you live.
4. Age and identity check
4.1Recruits must complete the age and identity check described in our Privacy Policy before Training starts.
4.2You are not eligible if an identity document shows that you are under 18.
4.3You must not cheat the check or hold more than one recruit account. If you do, we may bar you from Training.
4.4If you think a result is wrong, email owlbert@brabo.team for a review.
5. Your account
5.1You must give accurate and truthful information.
5.2You must keep your sign-in details confidential and tell us promptly if you think someone else has got into your account.
5.3You must not let anyone else use your account, or pretend to be another person or member of Staff.
5.4You are responsible for what is done through your account, as far as the law allows.
6. Rules for using Brabo
6.1You must not:
(a)break the law or infringe anyone's rights;
(b)share anything unlawful, threatening, harassing or hateful, or anything you have no right to share;
(c)upload malware or other harmful code;
(d)get or try to get unauthorised access to Brabo, our systems or another person's account, or get around security or other technical limits;
(e)disrupt, overload or damage Brabo;
(f)scrape or systematically collect information from Brabo;
(g)reverse-engineer or decompile Brabo, except where the law allows it;
(h)misuse reports, messages, evaluations or other features, or submit information you know is false or misleading;
(i)manipulate or interfere with Training or its evaluation; or
(j)abuse or get around the age and identity check.
6.2This section does not restrict rights that the law does not allow us to restrict.
7. Your content
7.1You keep ownership of Your Content.
7.2You give us a non-exclusive licence to host, store, copy, process and display Your Content, only as reasonably needed to run Brabo and the training programme, review submissions and keep Brabo secure.
7.3You must have the right to submit Your Content. Before uploading evidence that shows other people, you must make sure you are legally allowed to share it with us.
7.4We may remove or restrict Your Content if it breaks these terms or the law.
8. Reports and moderation decisions
8.1You can report any message that you think breaks these terms. Administrators review reports.
8.2Anyone, with or without an account, can report illegal content on Brabo by emailing owlbert@brabo.team. Say where the content is and why it is illegal, give your name and email address, and confirm that you believe the report is accurate. Your name and email address are not needed for a report about child sexual abuse material.
8.3We confirm that we received your report, decide on it without undue delay, and tell you what we decided and how to contest it.
8.4People, not automated systems, decide to remove content or close accounts. Automated checks may flag an account for an administrator to review.
8.5Depending on how serious a breach is, we may remove content, limit what an account can do, pause or end Training, or close the account.
8.6When we act against your content or account, we tell you what we did, the facts and the rule it was based on, whether automated means were involved, and how to contest it. We delay this only where telling you would create a security risk or hinder an investigation by the authorities, and we tell you once that reason has passed.
8.7You can contest a decision by replying to our message or emailing us. A different administrator reviews it.
8.8Our single point of contact for users, and for authorities under the UK Online Safety Act 2023 and the EU Digital Services Act, is owlbert@brabo.team. We communicate in English. Authorities should follow our Law Enforcement Policy.
9. The training programme
9.1Taking part does not guarantee that you will pass, receive a moderator position or keep moderation privileges.
9.2We may change how Training is structured, its requirements or how it is evaluated when reasonably necessary.
9.3Authorised Staff decide your progress and whether you pass or fail.
9.4We may pause, transfer, advance, deactivate or end Training where reasonably appropriate, for example if you are inactive, don't meet the requirements, break these terms, give false information or are no longer eligible, if there is a security or integrity concern, or if the programme changes or ends. Where appropriate, we may do this without notice.
9.5We may bar someone from future Training where reasonably necessary to protect the programme.
9.6Training is free and voluntary. It does not create an employment relationship, agency, partnership or right to payment. Any reward programme for Staff has its own terms.
9.7Your relationship with a platform you moderate for is governed by that platform's own terms.
10. Our intellectual property and the apps
10.1Brabo, including its software, design, branding and materials, belongs to us or our licensors.
10.2While you are authorised to take part, you may use Brabo for its intended purpose. This right is personal, non-exclusive, non-transferable and can be withdrawn. You may not otherwise copy, modify, distribute, sell, license or publish our intellectual property.
10.3The apps may update automatically. Old versions may stop working until you update.
11. Confidential materials
11.1Some materials on Brabo are confidential, including moderation guidance, training materials, evaluation criteria, internal procedures, Staff communications, security procedures, and non-public information about other participants.
11.2You must not publish, copy or disclose confidential materials outside the programme unless you have our permission or the law requires it.
11.3This section does not stop you from reporting unlawful conduct, exercising your legal rights, making a protected disclosure, or giving information to a competent authority where the law protects that.
12. Our messages to you
12.1You must not publish or share, in whole or in part, our replies to you about your account, your Training or a decision we have taken, without our written permission.
12.2Clause 12.1 covers only what we write, not what you write or the underlying facts. It does not apply to an explanation under clause 8.6, which you can share freely. It does not stop you describing your own experience, sharing our messages with a legal or professional adviser, or doing anything allowed by clause 11.3.
13. Lanterns
13.1Becoming a Lantern is optional and only for Staff. Lantern perks are cosmetic. They never affect recruitment, Training, evaluations, moderation decisions, roles or access.
13.2You can buy: (a) a monthly or yearly subscription, which renews until you cancel; (b) a one-off coffee, which gives the Ember avatar frame for as long as Brabo offers avatar frames; or (c) a gifted month, which makes another Staff member a Lantern for 30 days and tells them who gave it.
13.3You can cancel a subscription at any time. You keep the perks until the end of the period you paid for.
13.4Stripe is the seller and handles prices, taxes, receipts, refunds and cancellations under its own terms and the consumer law that applies to you.
13.5We may add perks at any time. We change or withdraw a perk you have paid for only for a valid reason, such as a security or legal problem or the removal of the feature it decorates, and we tell you at least 30 days before. If this takes away a substantial part of what you paid for, you can cancel and we refund the part you haven't used.
13.6If your account is closed or deactivated, or we stop offering Lanterns, we cancel any active subscription so you are not charged again. If a payment is refunded or reversed, what it bought is removed.
14. Other services
14.1We are not responsible for services run by other companies that Brabo relies on, such as our verification provider.
15. Closing accounts
15.1You can delete your account at any time, in Settings or on our account deletion page.
15.2We may suspend or close your account where reasonably necessary, for example if you break these terms, give materially false information, misuse Brabo or threaten its security, or are no longer eligible, if the law requires it, if the programme ends, or to protect users, Staff or the programme. We explain our decision as set out in clause 8.6.
15.3Sections 7, 10, 11, 12, 16, 17, 18 and 22 continue to apply after your account is closed.
16. Availability
16.1As far as the law allows, Brabo is provided "as is" and "as available". We don't promise that it will always be available, error-free or completely secure, that every feature will remain, or that you will reach any particular result in Training.
16.2We may carry out maintenance, make changes, suspend features or end parts of Brabo when reasonably necessary.
16.3Nothing in these terms takes away rights that the law that applies to you does not allow us to exclude.
17. Our liability to you
17.1Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for deliberate wrongdoing or gross negligence where the law that applies to you doesn't allow us to exclude it, for breach of mandatory legal obligations, or for anything else the law does not allow us to limit or exclude.
17.2Subject to clause 17.1, and as far as the law allows, we are not liable for indirect or consequential loss, or for loss of profits, opportunity or goodwill, from your use of Brabo or your inability to use it.
17.3Nothing in this section affects your statutory rights as a consumer.
18. Your liability for misuse
18.1As far as the law allows, you are responsible for losses or claims that result directly from your unlawful use of Brabo or your material breach of these terms. You do not have to compensate us for losses caused by our own unlawful conduct.
19. Changes to these terms
19.1We may change these terms to reflect changes to Brabo, the programme, technology or the law.
19.2For a material change, we update the date at the top and tell you by email and in Brabo at least 30 days before it takes effect, unless the law requires the change sooner or it only affects new features.
19.3If you don't agree with a change, you can close your account before it takes effect.
20. Complaints and disputes
20.1Send complaints to owlbert@brabo.team. We reply within 14 days.
20.2Where it is available to you, you can also use an out-of-court dispute resolution body for consumer disputes.
21. General
21.1Whole agreement. These terms and our Privacy Policy are the whole agreement between you and us about Brabo. Where a programme, such as a reward programme for Staff, has its own terms, those terms apply to it. This does not limit any liability for fraud or misrepresentation.
21.2Transfer. You may not transfer your rights or obligations under these terms without our consent. We may transfer ours as part of a reorganisation, sale or transfer of Brabo, and will tell you if we do. Your rights will not be reduced as a result.
21.3Third parties. No one other than you and us can enforce these terms, under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except as set out in clause 21.4.
21.4App stores. If you got an app from the App Store or Google Play, these terms are between you and us only, not Apple or Google. We alone are responsible for the app and its content. Apple and Google have no obligation to maintain or support it, and you must also follow the terms of the store you got it from. If you use the iOS app, Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
21.5Severance. If a court decides that part of these terms is invalid or unenforceable, the rest stays in force.
21.6No waiver. If we delay or do not enforce a right under these terms, we can still enforce it later.
21.7No partnership. Nothing in these terms creates an employment relationship, partnership, joint venture, agency or fiduciary relationship between you and us.
21.8Notices. We may contact you through Brabo or by email to the address on your account.
21.9Language. These terms are made in English. The English version applies if there is any conflict with a translation.
22. Governing law and courts
22.1These terms, and any dispute about them, are governed by the law of England and Wales. If you are a consumer, you keep the protection of the mandatory laws of the country where you live.
22.2You can bring proceedings in the courts of England and Wales or, if you are a consumer, in the courts of the country where you live. If you live in Scotland or Northern Ireland, you can use your local courts.
22.3If you are a consumer, we may bring proceedings against you only in the courts of the country where you live.