Delete your Brabo account
This page explains how to delete your account for Brabo (formerly Trial Portal), the website at brabo.team and the Brabo app for Android and iOS, published by Brabo Group Ltd. Deleting your account is permanent and cannot be undone.
In the app
Recruits, staff and Night Watch members can all delete their account themselves:
- Open the Brabo app and sign in.
- Go to the Settings tab.
- Tap Delete account.
- Enter your password and confirm.
Your account and its data are deleted immediately.
Without the app
If you no longer have the app, email us from the address on your account and ask for it to be deleted:
Include your name or Emerald Chat username so we can find the account. We may reply to confirm the request comes from you. We delete the account within 30 days, and normally much sooner.
What is deleted
- Your account, email address, password, and profile
- Your application questionnaire and onboarding answers
- Your messages and message attachments
- Your ban requests and the evidence you uploaded
- Staff notes, evaluations, and scorecards about you
- Your notification settings, signed-in sessions, and push-notification tokens
Staff and Night Watch accounts
Deleting a staff or Night Watch account removes your name, email address, password, two-step sign-in, picture, banner, bio, status, saved replies, preferences, notifications and signed-in devices. Messages you sent, reviews you made and moderation log entries stay so recruits' records still make sense, and show as from “Deleted account”. Recruits you were training go back to the queue, and a Lantern stops renewing.
What is kept, and for how long
- An entry in our audit log recording that the account was deleted, kept for the security and accountability purposes described in the Privacy Policy.
- The identity document and facial images you gave our verification provider, which it deletes 30 days after the verification check.
- Security logs, pruned after about 30 days.
- Database backups, which are deleted within 7 days.
Want to remove only some of your data instead? Email the same address and tell us what you would like deleted. See our Privacy Policy for full details.