Brabo support
Help for Brabo (formerly Trial Portal), the website at brabo.team and Brabo app for iOS and Android, published by Brabo Group Ltd.
Contact us
For anything your trainer can't help with, email the Brabo team. We usually reply within a few days.
Include your name or username, the device you use, and what you were doing when the problem happened. A screenshot helps a lot.
Common questions
How do I sign up?
Brabo is for people taking part in the moderator training programme. When applications are open, staff give new applicants a one-time signup code. On the sign-in screen, tap Register with a signup code in the app, or Create an account on the website, and follow the steps.
I forgot my password
On the sign-in screen, tap Forgot your password? in the app or Forgot password? on the website, and enter the email on your account. We'll send you a link to choose a new one.
I'm not getting notifications
Check that notifications are allowed for Brabo in your phone's settings, then open Settings → Notifications in the app and choose which ones you want. By default, messages are held back while you're already using the app or the website.
My ban request or message won't send
Make sure you're connected to the internet and try again. Photos and videos must be under the size shown in the app. If it keeps failing, email us with a screenshot.
I have a question about my training
Your trainer is your main point of contact. Message them from Messages in the app or on the website.
How do I delete my account?
See Delete your account for the steps and what is removed.
Privacy
Read how we handle your data in our Privacy Policy and the rules for using Brabo in our Terms of Service.